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Katie Poidomani is the director of Verge Group, with over 25 years’ experience as a conversation designer and content designer, UX writer and chatbot data specialist.

She started a newspaper for her primary school aged 8 and hasn’t stopped writing since. This is time it’s for digital products rather than on newsprint.

Image of Katie Poidomani lead conversation designer

Katie and her team can help you with:

  • chatbot persona development and conversational copy
  • content audits
  • user personas
  • mapping user journeys
  • liaising with subject matter experts to turn complex information into plain language
  • problem solve to ensure content meets user needs.

We also specialise in transcreating content to meet Australian English user needs. Katie is a member of a number of conversational AI groups and regularly writes and presents on chatbot writing best practice and persona development.

We are driven by values

We want your project to exceed user needs and we work hard to ensure that your project is delivered on time and meets industry best practice.

We don’t cut corners and we won’t work on projects where user needs are not considered a priority.

Super efficient

We work with you to ensure that your project is delivered on time to the project specifications.

Deeply committed

With a love all things chatbot, we ensure that your chatbot meets industry standards and best practice.

Highly skilled

We have years of experience delivering success chatbots that exceed industry standards.