Chatbot content
We specialise in government and university chatbots. We develop content and a user experience that exceeds customer expectations.
We have worked on major government projects to deliver chatbots for a variety of diverse users.
We can help you:
- determine who your users are
- learn what your users need from a chatbot
- create a chatbot persona
- create conversation flows and decision trees
- write chatbot content
- analyse transcripts for content gaps and improvements
- develop tagging system for transcripts
- develop success metrics
- develop training materials and SOPs for future management of the chatbot
- train digital content writers in chatbot writing best practice.
Talk to us about your next
chatbot or digital assistant
Find out how our years of experience in conversation design, data analytics and persona development can improve your chatbot’s performance.