Content

In recent years, chatbots have become an important part of the digital landscape. They are revolutionising the way businesses engage with their customers. These conversational agents are designed to simulate human-like interactions, providing help, answering queries, and even offering personalised recommendations.  The difference between intent-model chatbots and large language models… Read More »The crucial role of user language in chatbot interactions

Most of us use chatbots every day, whether it’s helping us navigate government services or buy an item from our favourite online store. Sometimes they’ve helped us reach our end goal, other times not so much. For a chatbot to be effective it needs to be able to understand and… Read More »Linguistics and conversation design