Chances are if you’ve interacted with a chatbot it’s had a female name or at the very least an avatar with female characteristics. Why? Where along the decision-making process was it decided that digital assistants had to be female? Can it be linked back to announcements that were used in… Read More »Genderless chatbots are the future
Chatbots are a popular and cost-effective way for you to communicate with your customers. They can help customers: However, to make a chatbot successful, it’s important to understand the principles of psychology that can help improve its design and effectiveness. Following are 10 tips that you can use to create… Read More »10 tips to improve your chatbot
The fun part was creating your chatbot’s persona and writing the content. Now it’s time to measure how well your chatbot is performing. For big organisations with call centres a great metric is the drop in calls the call centre receives that can be handled by a chatbot. For smaller… Read More »5 KPIs to measure your chatbot’s performance
Every industry has their own jargon and chatbots are no different. As much as we try to get rid of jargon when we write, you still need to know the terminology specific for chatbots and their development. From NLP to ML – common chatbot terminology Below are some of the… Read More »Chatbot terminology you need to know
Chatbots are becoming an increasingly popular way for businesses to interact with their customers. Whether it’s answering frequently asked questions (FAQs), providing product recommendations, or even just offering a friendly greeting, chatbots can be a powerful tool in your marketing arsenal. But like any tool, a chatbot is only as… Read More »What makes great chatbot content
Have you ever visited a website and interacted with the site’s virtual assistant (a.k.a chatbot)? For every question you pose there is a scripted answer that the chatbot retrieves from its knowledge base to provide you with the answer. Have you ever wondered what happens behind the scenes to get… Read More »Content writing for chatbots